Shipping policy
1. General Shipping Overview
All custom printed apparel orders are manufactured in-house and shipped from our authorized China warehouse operated by our official fulfillment partner Shenzhen Tongxi Supply Chain Management Co., Ltd. We only deliver goods to customers located in the United States and provide two shipping tiers: Standard Shipping and Express Shipping.
All shipping rates and free shipping thresholds are calculated based on order subtotal after all discounts and before applicable U.S. sales tax.
2. Order Processing Time (Strictly Business Days Only)
Order processing period: 3–5 business days
Definition of business days: Monday to Friday, excluding weekends, Chinese statutory public holidays, and peak holiday shutdowns.
Processing covers custom graphic printing, full product quality inspection, package consolidation, and handover to international logistics carriers. No expedited rush printing service is available at this time.
3. Shipping Rates & Free Shipping Eligibility (United States Only)
Standard Shipping (Default Option)
Subtotal below $69.99: Flat rate $6.99
Subtotal ≥ $70: FREE Standard Shipping
Express Shipping (Optional Upgrade)
Flat rate $19.99 for all order values, no free upgrade offer available
Estimated Transit Time (Business Days, U.S. Customs Delay Excluded)
Standard Shipping (Contiguous Mainland USA): 10–20 business days
Express Shipping (Contiguous Mainland USA): 5–10 business days
US Shipping Coverage & Surcharge Rule
✅ Ships to: Contiguous 48 mainland United States
⚠️ Available with extra surcharge: Alaska, Hawaii, Puerto Rico, Guam, US Virgin Islands and other U.S. overseas territories.
Additional shipping fees will be manually calculated and notified via email before shipment; customers may choose to cancel orders if unwilling to pay the extra cost.
4. Countries & Regions We DO NOT Ship To
We exclusively fulfill orders for delivery within the United States. We cannot accept, process, or ship orders to any overseas locations, including but not limited to:
All European countries, Russia, Ukraine, Belarus, Afghanistan, Iraq, Iran, North Korea, Syria, Cuba, Venezuela, all African nations, all South American countries, Southeast Asia, Australia, New Zealand, all Middle Eastern territories, and all disputed small islands.
Any orders submitted from unsupported shipping zones will be automatically fully refunded and cancelled without separate customer notification.
5. Customs & Import Fee Liability (U.S.-Bound Parcels Only)
All U.S. customs import duties, clearance administrative fees, cargo detention charges incurred upon arrival in the U.S. are the sole financial responsibility of the buyer/recipient.
BondTees will not reimburse, cover, or assume any cross-border import-related expenses for shipments sent to the United States. Import fee amounts vary based on product category and declared value; we cannot pre-calculate or guarantee duty exemptions. Customers may consult U.S. Customs and Border Protection for official tariff rules in advance.
Delivery delays caused by U.S. customs random inspections, cargo holds, or local regulatory adjustments are outside our control and will not be counted as late delivery.
6. Package Tracking & Delivery Reminders
Once our logistics partner’s carrier picks up your parcel, an automated email with unique tracking number and tracking link will be sent to your registered order email address.
Please keep your inbox accessible to avoid missing delivery alerts. If delivery fails due to incorrect address, unreachable recipient, or unclaimed local postal packages, all return shipping costs shall be borne by the buyer.
7. Shipping Related Inquiries
Official Support Email: contact@bondtees.com
Response timeframe: Within 1–2 business days (Monday–Friday, excluding Chinese public holidays and weekends) for all shipping cost, surcharge, delivery timeline and logistics dispute enquiries.