Refund policy
Last Updated: July 18, 2026
Our Commitment to You
At BondTees, every graphic tee is made-to-order – printed exclusively for you after your order is placed. This custom production model allows us to deliver unique artwork designs and reduce overstock waste.
We fully stand behind our product quality. For any issues caused by our production, printing or shipping error, we will resolve the problem free of charge via free replacement or full refund.
Our 30-day return window begins from the estimated delivery date, not the purchase date, to ensure you have sufficient time to receive and review your items.
Core Policy Summary (Quick Reference)
- Our Fault (Damaged, Wrong Item, Printing Defect): Free replacement OR full refund, we cover return shipping if item needs sending back.
- Customer’s Personal Reason (Wrong Size/Color/Changed Mind): Exchange ONLY, NO refunds available. Buyer pays return shipping + $9.99 per item reprint fee.
- Application Deadline: All requests must be submitted within 30 calendar days upon delivery receipt.
Section 1: Faults Attributable to Us – Free Remedy Solution
We take full liability for the following non-conformities:
- Items received broken, crushed or damaged in transit
- Wrong product, wrong printed design, wrong color or wrong size dispatched by our warehouse
- Obvious printing flaws, ink fading, misprinting and fabric quality defects
Two Optional Remedies for You
| Option | What Happens | Cost to You |
|---|---|---|
| Free Replacement | We immediately produce and ship a new, corrected shirt to you. You keep the original item unless we specifically request its return (we may ask for photos instead). | $0 |
| Full Refund | We issue a full refund to your original payment method. You keep the original item unless we specifically request its return. | $0 |
Application Steps
- Send an email to contact@bondtees.com within 30 calendar days after delivery;
- Attach your order number and clear photos/videos proving the defective problem;
- Our team will reply within 1–2 business days, verify the issue and execute your selected solution right away.
Replacement order: New tracking number will be emailed once dispatched; production & shipping lead time follows normal order rules.
Refund order: Processed within 1–2 business days after approval; funds take up to 15 calendar days to reflect in your account, depending on your bank or payment provider.
Important Note: In rare quality audit cases, we may require you to send back defective goods. If so, we will cover all return shipping fees and reimburse you after receiving the parcel.
Section 2: Personal Reason Exchange Only (Changed Mind, Size/Color Mistake)
For personal reasons (incorrect size selection, change of preference), refunds are not available. We offer an exchange service instead. Please refer to this section for the full exchange process and applicable fees.
Charges & Liability Rules
| Cost Item | Amount | Explanation |
|---|---|---|
| Reprint Administration Fee | $9.99 per item | Covers custom re-printing, new packaging, and production labor. Must be fully paid before we start remanufacturing your new tee. |
| Return Shipping | Paid by you | You are solely responsible for arranging and paying all outbound return postage to our designated receiving address. |
Eligibility Prerequisites
- Exchange request submitted within 30 calendar days of delivery;
- Merchandise must be unworn, unwashed, free of stains, sweat odors, pet hair, or damages;
- Original hang tags and complete outer packaging must be intact;
- No manual cutting, sewing modification, ironing alteration, or self-repair on the garment.
Operation Process
- Email contact@bondtees.com with your order number and target new size/design within the deadline;
- We approve your application and send the official authorized return address via email ONLY;
- Ship the unused product back at your own shipping cost;
- Our warehouse inspects the returned item, then arranges production and delivery of your replacement tee.
Additional Reminders for Personal Exchanges
- Original outbound shipping fee (either $6.99 paid shipping or free shipping benefit for orders ≥$70) is non-refundable under any circumstances;
- Currency conversion fees and payment gateway transaction fees charged by PayPal/credit card providers will not be refunded.
Section 3: Personal Reason Refund Rule
Strictly No Refunds for Change-of-Mind Orders. We only offer the exchange service stated in Section 2 for size/design adjustment.
If you are still unsatisfied and unwilling to proceed with an exchange, please contact our support email for possible alternative solutions.
Section 4: Non-Returnable & Non-Exchangeable Items
The below categories are permanently excluded from return, exchange or partial refund requests, in line with custom-made goods trading principles:
- Fully personalized custom tees (with buyer-specified names, numbers, unique text or bespoke patterns);
- Products marked as Final Sale, Clearance, Flash Discount or Promotional Blowout;
- All requests submitted beyond the 30-day post-delivery window;
- Items damaged by improper washing instructions, high-temperature drying, bleach usage or daily wear and tear;
- Worn, stained, odorous, altered or damaged goods returned by the customer.
Section 5: Critical Return Address Regulation (Key Updated Clause)
Mandatory Rules You Must Follow
- DO NOT ship returned packages to our original outbound shipping warehouse address. Any self-initiated return to the dispatch warehouse will be automatically rejected, discarded and cannot be processed for after-sales service.
- The valid receiving address for returns will only be issued via reply email after you submit a formal return/exchange application to our support inbox.
- Only US designated return address will be provided after application approval.
Core takeaway: No pre-set public return address listed on this page, address exclusively delivered by email post application approval.
Section 6: Full Refund Processing Specification (Only for Our Responsible Faults)
- Approved refunds will be initiated within 1–2 business working days after problem confirmation;
- Funds will be credited back to your original payment method (Credit Card, PayPal, Apple Pay etc.); a system confirmation email will be sent upon successful processing;
- Allow up to 15 calendar days for the fund posting delay caused by bank inter-bank settlement rules;
- Only for our error-led returns: the original outbound shipping cost can be fully refunded; customer-caused exchanges do not qualify for shipping fee refund.
Section 7: Shipping Cost Responsibility Comparison Table
| Scenario | Return Shipping | Original Shipping Fee | Exchange/Replacement Fee |
|---|---|---|---|
| Our fault (damaged, wrong item, defect) | Covered by us (if return is requested) | Refunded | $0 |
| Personal reason (wrong size, change of mind) | Paid by you | Non-refundable | $9.99 per item |
Section 8: Contact Channel for All After-Sales Inquiries
| Contact Item | Detailed Information |
|---|---|
| Support Email | contact@bondtees.com |
| Response SLA | Reply within 1–2 business days (Monday to Friday, exclude Chinese public holidays & weekends) |
| Mandatory Information | Your unique order number must be included in the email subject for quick verification |
We review every after-sales application manually and commit to fair and reasonable resolution for all US customers.